Unauthorized Reseller Policy

Why do we have an Unauthorized Reseller Policy?

We are trying to protect you from companies that could scam you.

We want to be sure the products you order are new and received in good condition.

We want to be sure you get the technical and warranty support you need in case you do have an issue.

Our Official Policy

Purchase of EverFocus products from an unauthorized reseller may exclude you from EverFocus warranties, service, or support. Please protect yourself - Purchase from Authorized Resellers ONLY. If checked with the Better Business Bureau, a pattern of similar complaints may show from these unauthorized resellers. Pictures have been taken of some unauthorized reseller locations and revealed shuttered warehouses, mailbox stores, or apartment buildings as place of operation. Other complaints can be found online from some other unauthorized resellers. Exclusions: EverFocus IS NOT obligated under any circumstances to honor warranties on any product(s) purchased from an unauthorized reseller. Warranty DOES NOT APPLY to your product under any of the following conditions:

The serial number has been removed or modified.

Your product has been subjected to misuse or damage. This includes water damage, physical abuse and/or improper installations.

Your product has been modified in any way, regardless of the reason why.

Your receipt of proof-of-purchase is from a non-authorized dealer or internet auction site including eBay, uBid, or other non-authorized resellers.

You are not the original purchaser of the product from an authorized dealer or did not receive it as a gift from the original purchaser of the product from an authorized dealer.

Many unauthorized resellers are notoriously known to change names often. Purchasing an EverFocus product from any of the unauthorized resellers listed below will subject you to the above mentioned unauthorized reseller risks. We are here to help. If you have any questions regarding Authorized Resellers, please call EverFocus or email marketing@everfocus.com

Protect yourself and your purchase. Order your EverFocus products from Authorized Resellers you can trust.

 

Product Warranty

DVRs
3 years
Fixed Cameras
5 years
IR Cameras
3 years
Access Control Products
2 years
PTZ Cameras
1 years
Network Cameras
3 years
Video Servers
3 years
Quads & Processors
3 years
Hard Drives
3 years
Monitors
1 years
Lenses and Accessories
1 years
HD-SDI DVRs
3 years
HD-SDI Cameras
2 years
HD-SDI Accessories
1 years
NVRs
2 years
PoE Switch
1 years